FAQ's

The answers to everything Trippy
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What types of products are you able to Customize?

We literally offer the most customized items in the industry. We can help you customize pins, patches, stickers, masks, coasters, t-shirts, sneakers, basketballs, and full-blown apparel. We work specifically within the streetwear niche and cater to all products within that genre. We look forward to customizing your concepts today – hit us up to get a Custom Quote!

How Do I Get Started Placing An Order?

The best way to get started is to fill out our FREE Custom Quote form for the product you are interested in. Then, a member of our team will reach out, provide a price quote, and can answer any further questions you may have about ordering.

You can also call us directly at (646) 847-9022 or email us at brandon@trippypins.com

What is your minimum order requirement?

The minimum order required for any Custom Order starts at $200! Quantities with less than this minimum might be available on a case-by-case basis, but please contact us for details first.

I have no artwork, can you help?

Yes, of course! We offer FREE art and design services with every order! If you have an idea, we have the creative brains to make your concept become a reality.

How should I supply my own artwork to you?

The most preferred format for any artwork you submit is Illustrator, Photoshop or an .eps vector artwork and all fonts converted to outlines/curves. We are also able to work off of and accept .jpg, .pdf, .tiff, .png, .psd or .bmp files, but please make sure the artwork supplied is clear. If there are any issues with your artwork, we will reach out directly to let you know.

Will I receive an art proof before you produce my Custom Quote?

Of course! We will send you a proof after receipt of your order and will not produce your order until we get your approval of the artwork and overall project. We want you to love your finished product and part of that is making sure you are involved in every step of the process.

After I place my order, how long does it take?

Our delivery times range between one to four weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements. Rest assured, no matter what, we will always let you know the exact timeline associated with your Custom Quote prior to getting started so you will always be in the loop no matter what!

What if I need to make changes or cancel my order after it's in production?

Unfortunately, any changes or cancellations are subject to charges based on costs incurred up to the time of your request. No change is accepted once an order is in production. If need be, it will be processed as a new order. That’s why we offer plenty of time for revisions prior to getting the OK to move your project to production.

Do you offer a Guarantee?

Yes! We feel our 100% Satisfaction Guarantee is the best in the industry. We guarantee all of our products to be of the finest quality and superior craftsmanship. If for any reason, you are not completely satisfied with your project, we will either promptly refund your investment cost in full, or re-make your order FREE OF CHARGE—whichever you prefer, no questions asked.

What are your payment terms?

Payment is required with your order and we will provide you with the payment terms based on your specific Custom Order. We accept all major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we accept all digital payments such as PayPal, Apple Pay, Zelle and Venmo.

How will you ship my order?

All custom orders are shipped USPS Priority unless specified otherwise. If upgraded domestic or international shipping is desired simply request in the special instructions section of your custom order request.

Do you offer packaging and pin-back customizations?

We offer a full suite of custom packaging for your products and back customizations on pins. Once we start discussing your order in detail, we’ll provide you with all available options.

Do you offer any discounts?

Yes, we do run promotional offers from time to time. The best way to stay in the know is to Subscribe your email to our deals section at the bottom of the page.

I still have questions, can I contact you directly?

Of course! We’re available 24/7 via email at brandon@trippypins.com and Monday-Friday 9am-5pm EST directly over the phone at (646) 847-9022.

Why Use Trippy Pins For Your Next Project?

100% Satisfaction Guarantee

We offer revisions on your project until it’s just right. Then we take that idea you have and make it a reality. Quality. Guaranteed.

Artwork Assistance

No artwork? No problem! Our team of designers are standing by to take any idea you have to production ready.

Low Minimum Orders

Custom Orders start at just $200 so you don’t need to sink big bucks into making a big impact. We’ll take care of that for you.

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Custom Approach

No cookie-cutting here. We believe in treating every order as a unique idea and approach our work as art.